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Delivery, Returns & Refund Policy

Delivery, Returns & Refund Policy


Upon completion of your order you will have options for delivery. There will be an estimated timescale, please be aware this is only an estimate, some items may be delayed due to circumstances beyond our control for example courier, company delays and busy periods.

Express delivery options placed on or over Fridays, weekends and bank holidays may not be dispatched for delivery until the next working day, therefore your item may be delayed.

If a customer is not present at the time of delivery, the parcel may be delivered to a neighbour or left in a secure place should this be requested.


Order Cancellation

We confirm that no charges will apply in the event you cancel an order immediately.

If the item has been dispatched then you will be responsible for returning which shall include shipping costs of the product back to us.

All personalised products are non-refundable and non-returnable.

Should you for any reason not be satisfied with your purchased item, you can return it within 14 days of arrival for an exchange or for a full refund of the original payment of the item (transport cost not included). The goods must be returned in the same condition and quality as when received, and in the original packaging, with all tags still attached.



On returning an item, the shipment is paid by the customer. Please enclose your receipt with your name, address and order number. Bebies will not compensate for returned packages lost in the return shipping.

Bebies provide a warranty on all products which must be free from defects in material under normal use for a period of 12 months for faults.

Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Bebies have received the returned products.

All personalised products are non-refundable and non-returnable.

Items displayed on the website may not be the exact same colour when ordered i.e. Blanket size are approximatley 40 x 40cm but may be differ slightly in production and colours textures and finishes of the toy and htv printing may not look exactly the same when received as it does on the website we will try to give an accurate description.

When we cannot accept orders - due to unseen circumstances - item is out of stock - payments suspected to be fraudulent  - pricing errors have been noticed  - system errors or other reasons not listed.

You will receive Email confirmation of orders order will be accepted when dispatched.

Should you have a problem with any of our sleep toys, please contact us and we will respond promptly and happily respond promtly.